The assistant often organises business trips: booking flights and hotels, understanding travel rules and solving problems at the airport.
| English | Français | English | Français |
|---|---|---|---|
| to book / to reserve | réserver | to cancel | annuler |
| to check in | enregistrer | boarding card | carte d'embarquement |
| to board | embarquer | gate | porte |
| luggage / baggage | bagages | trolley | chariot |
| departure lounge | salle d'embarquement | stopover | escale |
| to declare (at customs) | déclarer (à la douane) | duty-free shop | boutique hors taxes |
| on time | à l'heure | delayed | retardé |
| to hire / to rent a car | louer une voiture | return ticket | billet aller-retour |
| single room / double room | chambre simple / double | out of date (expired) | périmé |
| Modal | Meaning | Example |
|---|---|---|
| must / have to | Necessary, obligatory | Passengers must label their luggage clearly. |
| mustn't | Prohibited | Passengers mustn't carry dangerous articles. |
| can | Possible, allowed | Passengers can take a small bag onto the plane. |
| can't | Impossible, not allowed | You can't drive without an international licence. |
| don't have to | Not necessary | You don't have to book: you can buy the ticket at the station. |
© TSC COMMERCE – OTHMAN ZT · Cours protégé, reproduction interdite
| Situation | Phrases |
|---|---|
| Booking a flight | I'd like to book a return flight from Casablanca to London on 5 May, returning on 8 May. |
| Booking a hotel | I'd like to reserve a single room for three nights from 5 May. Is breakfast included? |
| Asking for information | What time does the flight leave? / Which gate are we boarding from? / Will the flight leave on time? |
| Problems | I can't find my boarding card. / My luggage hasn't arrived. / I'd like to cancel my reservation. |
« If you keep the receipts, we will refund your travel expenses. » ; « If I can't get a flight home, I'll have to stay overnight. » ; « If you have to be there by ten, you'd better hurry. »
© TSC COMMERCE – OTHMAN ZT · Cours protégé, reproduction interdite
1. They transfer our baggage to the next plane: we ___ carry it. 2. Passengers ___ use mobile phones because they interfere with the plane's equipment. 3. You ___ take out travel insurance, but it's a good idea. 4. This meeting is very important: we ___ be late. 5. We've got plenty of time: you ___ hurry. 6. You ___ return the car to the place you hired it: you can return it to another garage.
1. don't have to ; 2. mustn't ; 3. don't have to ; 4. mustn't ; 5. don't have to ; 6. don't have to.
1. If you keep the receipts, … 2. If I can't get a flight home, … 3. If you haven't got anything to declare, … 4. If the sea is rough, … 5. If you have to be there by ten, … — a. go through the green door. b. you'd better hurry up. c. we'll refund your travel expenses. d. there are no hovercraft crossings. e. I'll have to stay overnight.
1-c ; 2-e ; 3-a ; 4-d ; 5-b.
Your director, Mr Bennani, is going to a trade fair in Frankfurt from 12 to 14 October. Write an e-mail to the Hotel Messe: a single room for three nights (arrival 11 October in the evening), breakfast, an airport shuttle, and the price.
Subject: Room reservation – 11 to 14 October. « Dear Sir or Madam, I would like to reserve a single room for Mr Mohamed Bennani for three nights, from 11 October (late arrival, around 10 p.m.) to 14 October. Could you please confirm the price per night, including breakfast? We would also like to know if you offer a shuttle service from the airport. I look forward to hearing from you. Yours faithfully, Nadia Idrissi, Personal Assistant to the Managing Director, ATLAS Logistics, Casablanca, tel. +212 522 47 18 90. »
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