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Anglais technique

Choisissez un chapitre : chaque chapitre contient le cours, les exercices corrigés et les vidéos.

Chapitres

1 Grammar review 1: present and past tenses Cours 3 exercices 2 Grammar review 2: future, conditionals, passive and reported speech Cours 3 exercices 3 Grammar review 3: modals, comparatives, relatives and quantity Cours 3 exercices 4 Meeting people: introductions, jobs and companies Cours 3 exercices 5 Telephoning Cours 3 exercices 6 Business letters and e-mails Cours 3 exercices 7 Socializing and making arrangements Cours 3 exercices 8 Meetings: opinions, suggestions and closing Cours 0 exercices 9 Describing trends and reporting figures Cours 3 exercices 10 Business travel Cours 3 exercices

Évaluation du module

1 EFM 1 : Sujet type A : grammar, telephone and business letters TensesPassiveConditionalsModalsTelephoningMessageEnquiryOrderYours faithfully

Duration: 2 hours — 40 points.

Part I: Grammar (14 points)

  1. Put the verbs in the right tense: a) We (send) the invoice last Monday. b) Look! The courier (arrive). c) I (work) here since 2021. d) When I got to the station, the train (already, leave). (4 pts)
  2. Put into the passive: a) They will deliver the goods tomorrow. b) Someone has stolen my laptop. (2 pts)
  3. Complete: a) If you (order) 500 units, we (give) you a 10 % discount. b) If I (be) you, I (check) the contract. (2 pts)
  4. Choose must, mustn't or don't have to: a) You ___ smoke in the office. b) You ___ come tomorrow: it's a holiday. c) All visitors ___ sign the register. (3 pts)
  5. Correct the mistakes: a) Can you give me an information? b) I look forward to hear from you. c) The furnitures are new. (3 pts)

Part II: Telephoning (10 points) — You work at ATLAS Logistics, Casablanca. Mr Peter Wood from Fresh Fruits Ltd (London, +44 20 7123 4567) calls your director, Mr Alaoui, who is out. He wants to know if the 20 containers of oranges can leave on 3 March instead of 5 March. Write the dialogue (6 pts) and the telephone message (4 pts).

Part III: Writing (16 points) — 1) Write an enquiry to Office World Ltd (Manchester) for 30 ergonomic chairs (catalogue, prices, discount, delivery to Casablanca, terms of payment). (8 pts) 2) Office World offers 95 £ per chair, 5 % discount, delivery in 3 weeks. Write the order. (8 pts)

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Part I — 1) a) sent ; b) is arriving (has arrived) ; c) have worked / have been working ; d) had already left. 2) a) The goods will be delivered tomorrow. b) My laptop has been stolen. 3) a) order / will give ; b) were / would check. 4) a) mustn't ; b) don't have to ; c) must. 5) a) Can you give me some information? b) I look forward to hearing from you. c) The furniture is new.

Part II — You: Good morning, ATLAS Logistics, how can I help you? — Wood: Good morning. This is Peter Wood from Fresh Fruits Ltd. Could I speak to Mr Alaoui, please? — You: I'm afraid he's out of the office. Can I take a message? — Wood: Yes, please. I'd like to know if the 20 containers of oranges can leave on the 3rd of March instead of the 5th. — You: Twenty containers, the 3rd instead of the 5th of March. Could I have your number, please? — Wood: Yes, it's 44 20 7123 4567. — You: Let me read that back: four four, two oh, seven one two three, four five six seven. — Wood: That's right. — You: I'll give Mr Alaoui your message. Thank you for calling. Goodbye.

Message: For: Mr Alaoui — From: Mr Peter Wood, Fresh Fruits Ltd (London), tel. +44 20 7123 4567 — Date / time: … — Message: asks if the 20 containers of oranges can leave on 3 March instead of 5 March ; please call him back. — Taken by: …

Part III — 1) « Dear Sir or Madam, we are an international logistics company based in Casablanca and we are interested in your ergonomic office chairs. We would like to buy 30 chairs for our new offices. Could you please send us your catalogue and price list, and let us know if you offer a discount for this quantity? We would also be grateful if you could tell us your delivery time to Casablanca and your terms of payment. We look forward to hearing from you. Yours faithfully, (name), Office Manager. »

2) « Dear Ms / Mr …, thank you for your offer of (date). We would like to place an order for 30 ergonomic chairs, ref. …, at 95 £ each, less 5 % discount, i.e. a total of 2,707.50 £. Please deliver the chairs to our offices at (address), Casablanca, within three weeks. Payment will be made by bank transfer as agreed. Could you please confirm this order? Yours sincerely, (name). » (30 × 95 = 2,850 ; − 5 % = 2,707.50.)

2 EFM 2 : Sujet type B : meetings, trends and business travel SocializingMeetingsSuggestionsClosing a meetingTrendsReportTravelComplaint e-mail

Duration: 2 hours — 40 points.

Part I: Socializing and meetings (14 points)

  1. A visitor from Spain arrives at your office. Write four questions for small talk and possible answers. (4 pts)
  2. Give one expression for each: asking for an opinion ; disagreeing politely ; making a suggestion ; interrupting ; asking for clarification. (5 pts)
  3. You are the Office Manager. Close the meeting: you decided to change the cleaning company (Nabil, by 30 April) and to buy new printers (you, before 15 May) ; next meeting on 20 May. (5 pts)

Part II: Describing trends (12 points) — Sales of MAROC CAFÉ (in million DH): 2021: 30 ; 2022: 31 ; 2023: 39 (new product) ; 2024: 33 (higher coffee prices). 1) Write four sentences describing the changes with different verbs, adjectives or adverbs. (8 pts) 2) Give the nouns of: to increase, to improve, to fall, to recover. (4 pts)

Part III: Business travel (14 points) — 1) Complete with must, mustn't, can or don't have to: a) Passengers ___ check in 60 minutes before departure. b) You ___ carry explosives. c) You ___ take one small bag on board. d) You ___ print your ticket: you can show it on your phone. (4 pts) 2) Your director's luggage did not arrive at Frankfurt airport (flight LH 2401, 12 October). Write an e-mail to the airline to complain and ask for the luggage to be delivered to his hotel. (10 pts)

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Part I — 1) Is this your first visit to Morocco? — No, it's my second time. / How was your flight? — Very good, thank you. / Where are you staying? — At the Hyatt Hotel. / What do you think of Casablanca? — It's a very dynamic city. 2) What do you think about…? ; I see your point, but… ; Why don't we…? ; Sorry to interrupt, but… ; Could you explain what you mean by…? 3) « To sum up, we have agreed to change the cleaning company and to buy new printers. Nabil, you will deal with the cleaning company by 30 April, and I will buy the printers before 15 May. Let's meet again on 20 May to check progress. Thank you all for coming. The meeting is closed. »

Part II — 1) In 2022, sales increased slightly from 30 to 31 million DH. In 2023, they rose dramatically to 39 million thanks to a new product (+ 26 %). However, in 2024 sales fell sharply to 33 million because of higher coffee prices. Overall, sales grew by 10 % between 2021 and 2024. 2) an increase, an improvement, a fall, a recovery.

Part III — 1) a) must ; b) mustn't ; c) can ; d) don't have to.

2) Subject: Missing luggage – flight LH 2401, 12 October. « Dear Sir or Madam, I am writing on behalf of my director, Mr Mohamed Bennani, who travelled from Casablanca to Frankfurt on flight LH 2401 on 12 October. Unfortunately, his suitcase (a black Samsonite, tag No. …) did not arrive, and he reported it at the airport (reference …). Mr Bennani is attending an important trade fair and needs his luggage urgently. Could you please deliver it to the Hotel Messe, Frankfurt, as soon as possible, and keep us informed? We would also like to know how he can claim the costs of the items he had to buy. I look forward to your prompt reply. Yours faithfully, Nadia Idrissi, Personal Assistant, ATLAS Logistics. »

Résumé du module

Résumé du moduleToute la théorie et les formules pour réviser avant l'examen